Safety Protocols

Before your next visit, we wanted to highlight to you some of the enhancements we have made to further protect your health. Here is a list of the new safety protocols put in place:

The day before your appointment, we will call you to perform a ‘Pre-Appointment Screening’, for the purpose of determining if you have any COVID-19 symptoms before arriving at our office.

At the front entrance, we’ve added a ‘Patient Protection Station’, which includes hand sanitizer and face masks for your use.
After each appointment, we will clean, disinfect and sterilize the operatory, instruments and all surfaces.

We will ask you to wait in your vehicles or outside the office until we text or call your for your appointment. Please bring your own mask or face covering.
At our reception desks, we’ve installed plexiglass barriers and placed ‘Stand Here’ markers on the ground away from the desk to encourage physical distancing.

In our waiting room, we’ll leave the minimum number of chairs for seating and ensure they are placed 2 metres (6 feet) apart. Our staff members will wipe down all surfaces with an approved surface cleaner as well.

We are trying to limit the number of people in the office, and we ask that only those who are being treated to come in for their appointment. Parents may accompany their children under the age of 18. If you have multiple children, we ask that you wait in your vehicle until each child’s appointment time.

If at any time, you feel unsure of the new protocols, feel free to ask our staff about the proper procedures. We will also post signs in specific areas to help guide you through the new process.

Our hygienists will only be hand-scaling. Polish will also only be performed if deemed absolutely necessary. This protocol may extend the duration of your appointment.

We will only accept debit or credit payments.

In addition to these new protocols, our staff will continuously self-monitor for any symptoms (fever with either cough or sore throat, or muscle aches) they may experience and will quarantine for the mandatory 14 days in the event they are ill.